Privacy Policy

At Dubai Pivot, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This privacy policy explains how we collect, use, and protect any information you provide when using our website.

Information We Collect

We may collect the following types of personal information:

  • Name and contact information, including email address and phone number.
  • Demographic information such as postcode, preferences, and interests.
  • Information relevant to customer surveys, offers, or service improvements.
  • Information collected through cookies (see the “Cookies” section below for details).

How We Use Your Information

Your information helps us understand your needs and provide you with better services. We may use your data for:

  • Internal record keeping and service improvement.
  • Personalising our website and communications to your preferences.
  • Sending promotional emails about our products, services, offers, or other information you may find interesting. You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.
  • Market research purposes, including surveys or feedback requests.

Legal Basis for Processing

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal basis includes:

  • Your consent (e.g., for marketing emails or cookies).
  • Performance of a contract (e.g., fulfilling a service you requested).
  • Compliance with a legal obligation.
  • Our legitimate interests (e.g., improving our services and website).

Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us analyse web traffic, remember preferences, and personalise content. We use:

  • Strictly necessary cookies: essential for website functionality.
  • Performance and analytics cookies: to understand how the website is used.
  • Marketing cookies: to provide relevant promotional content (only with your consent).

You can manage or disable cookies via your browser settings, but some features of the website may not function fully if cookies are disabled.

Sharing Your Information

We will never sell your personal data. We may share information with trusted third parties who process data on our behalf, such as email providers, analytics services, or IT support providers. We only share what is necessary and under agreements that comply with data protection law. We may also share data if required by law.

Data Retention

We will only retain your personal information for as long as necessary to provide our services or as required by law. After this period, your data will be securely deleted or anonymised.

Your Rights

You have the following rights under the UK GDPR:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data.
  • Object to the processing of your data for marketing purposes.
  • Request restriction of processing in certain circumstances.
  • Request transfer of your data to another organisation.

To exercise these rights, please contact us at info@dubaipivot.com.

Security

We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorised access, loss, or disclosure.

Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites. Please review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, so please review it periodically to stay informed.